Terms & Conditions
All pricing is charged in New Zealand Dollars. Pricing may change without notice.
Layby is welcome for orders over $50. To place a lay-by please put a note in the comments field at the checkout and choose bank deposit at the checkout.
The following payment terms apply:
Orders over $400: 20% deposit. Balance to be paid within 4 months. A minimum of 20% to be paid every month for the next 4 months.
Orders between $100 and $400: 25% deposit. Balance to be paid within 3 months. A minimum of 25% per month.
Orders between $50 and $100: $30% deposit. Balance to be paid within two months. Minimum of 35% at the end of each month.
Orders under $50. Layby not available.
All trademe layby sales must be paid within 6 weeks.
A 15% restocking fee or $25 fee (whichever is greater) applies for cancelled laybys.
Buyer is required to return goods in new condition with all tags attached and in its original packaging. In order to better expedite your request, please include the following:
- Your invoice or a copy of your invoice
- Reason for exchange
Shipping - Our shipping policies are part of our terms and conditions. Please see our shipping page for further information. Please be aware some products including TwinGo and Baby K'tan can only be shipped within NZ.
If the product is defective, please contact us so we may cover the shipping costs. We will only pay the shipping charges for defective merchandise. We will either replace or refund defective products. Please contact us to confirm shipping method for defective items as we will not refund excess shipping if you choose a premium service when more cost effective methods are available. Please check the address to use with us first before returning your product.
Please feel free to contact us on firstname.lastname@example.org if you require any further information.
SURPRISE GIFT PROMOS
From time to time we offer a free surprise gift with selected products. Where multiple products offering free gifts are ordered we reserve the right to send a single product with a higher value, rather than several smaller gifts. Free gifts are typically worth between 5-15% of your order value however from time to time we will include a product that is worth more than this. This term applies to "surprise" gifts only and does not apply to products where you get to select your free gift. Surprise gifts are not available to wholesale customers.
Reward points are no longer available on our website and instead we offer different promos such as free gift with selected products, discounts etc. Customers have 12 months to redeem any reward points they have previously earned. Please contact us for a coupon code if you wish to redeem your points.